If you encounter any problems with our online ordering system please telephone us at 1~636~686~0533 during office hours so we can place your order.
For most computers, you should receive your order roughly within 7 to 10 days, which beats waiting two weeks with other companies.
If you need your new computer shipped to a work address or a college address, you need to be sure that it is listed as an alternate shipping address with your credit card company. Generally alternate shipping addresses expire every six months. You would also need to leave a comment about the alternate shipping address when you check out. If you do pay through an existing PayPal account we can only ship to a PayPal confirmed address.
If your new computer or any of its new accessories have problems, please telephone us within 48 hours of receiving the PC.
KillaRad Computers will not be responsible for typographical errors, miscalculations, or mistakes in specs from our suppliers which may be inadvertently repeated here. Prices are subject to change without notice. You will not be charged a different price without your prior permission.
Specifications are subject to change. Sometimes we might under promise and over deliver. As an example, a 600 Watt power supply spec might end up being a 630 Watt unit. We reserve the right to substitute backordered or discontinued components with equal or better components, possibly of a different brand than was initially specified, to expedite your order. We will only do this if we anticipate that you won't disapprove. We will not switch platforms, such as crossing GeForce for Radeon or Intel for AMD or vice-versa. If it's a hard judgement call or if your order can not be completed, we'll contact you via telephone or e-mail.
We want you to be satisfied with your purchase. However naturally of course we want you to keep your new computer. Returns must be approved in advance via telephone within 30 days from the date you received it. Returns should be received by us by the 30th day after you received it, but up to 8 days late is ok as long as it's cleared in advance. Returns will not include shipping costs, and will incur a 15% restocking fee. A complete refund may be given in some rare cases.
Monitor Return Policies:
You must be 18 years of age or older to purchase, or otherwise have a family member or sponsor buy it for you. Additionally, we reserve the right to refuse telephone support to those under 18. It doesn't mean we will, but we reserve the right.
Message Boards Members:
We may also log statistics about the pages you visit on the website for the purpose of better understanding how our visitors use the website.
How We Use Your E-Mail Address
We use your e-mail address to send you receipts for orders, and send you tracking numbers for your shipments. If there is a problem or an unexpected change with your order we will e-mail you. We will also send you surveys 6 months after purchase, 1 year after purchase, 2 years after purchase, and 3 years after purchase in order to appraise and refine our products and support processes. We do not currently do mass e-mail marketing, and if we do decide to, you will not be automatically signed up. If we find any serious flaws in a product you purchased from us, we will notify you in an e-mail. Otherwise we will not be sending you e-mails. Periodic updates such as a new BIOS or new drivers will be posted on our support site, available at www.KillaRad.com/support. Surveys or the support newsletters may have some advertising from us at the end of the e-mail. We will not give, sell, or disclose your e-mail address to other companies.